Trust and Security

Real conversations, real data, real protection.
Here's exactly how we handle both.

Real conversations, real data, real protection

FlyingPenguins asks people to be honest about how they communicate, where they struggle, and what a hard conversation actually feels like to have. That only works if they trust the platform holding it. So here is exactly how we protect your data, your privacy, and how we use AI.

Our approach

Arrow
For development

Your personality and skills data exists for one purpose: to help you grow. By
contract, your organisation agrees not to treat it as the basis for employment
decisions. It is a development tool, not a performance review, and we never sell
it.

Arrow
Secure by default

Your data is encrypted in transit with TLS 1.2+, older protocols refused and
Strict Transport Security enabled. Access is checked per resource, so you only
ever reach your own records and those of the groups you belong to, with single
sign-on through your organisation's identity provider and multi-factor
authentication available to everyone. Continuous monitoring and centralised
logging run across the platform. Our Data Processing Agreement is built on the
GDPR, UK GDPR and Swiss FADP. We delete or return your data when you leave.

Arrow
Responsible AI, with guardrails

Our simulations run on OpenAI, under a data processing agreement. Your data
is not used to train either provider's models. We do improve our own scoring, but
from anonymised and aggregated data — never from identifiable results, and never in a way that feeds back into a decision about a person. The AI plays a defined character in a defined scenario, never an open-ended chatbot, and it supports our certified coaches and facilitators, who are held to the ICF Code of Ethics. It never makes decisions about you. It gives you insight, and you choose what to do with it.

Smiling woman shows tablet to seated man who points at screen in office setting.
Confidential by design
What happens on FlyingPenguins stays between you, your organisation, and the vetted providers that make a simulation work. Your practice, results, and profile are encrypted in transit, access-controlled, shared only with your own team and facilitators, never sold, and never used by us to judge you. Confidentiality isn't a setting you switch on. It's how the platform is built.
Compliant with the standards you expect
We're built on GDPR, UK GDPR, and Swiss data protection law. Our Data Processing Agreement incorporates the EU Standard Contractual Clauses for controller-to-processor transfers, the UK International Data Transfer Addendum, and Swiss
adaptations; your data is hosted in Canada, which the European Commission recognises under its adequacy decision. Data is encrypted in transit, access is
checked per resource, and every subprocessor is bound by data protection obligations no weaker than our own. A Data Processing Agreement and our subprocessor list are available on request.

How we handle your data

Who can see my results?
Your results are visible to you and to your organization's authorized people, so your team and facilitators can support your growth. They are never sold, and our contract requires your organisation not to use them as the basis for employment decisions.
Is my data used against me?
No. We never use your assessment and skills data to make decisions about you, and our Data Processing Agreement commits your organisation to the same: these results are for learning and development, they are generated in part by AI, and they must not be the sole basis for a decision about hiring, promotion, or anything else with a significant effect on you.
Can I access or delete my data?
Yes. Depending on where you live, data protection law gives you the right to access, correct, export, or delete your personal data. If you use Flying Penguins through your employer or a training provider, they hold that relationship — ask them, and we are contractually bound to help. If you signed up yourself, write to privacy@flyingpenguins.ai and we'll handle it directly.
Cartoon penguin wearing glasses and a blue suit waving, standing on an ice block.Book a demo